Getting Started

• How can I activate store SIM?
• Does oodi support 4G?
• How reliable and fast is the oodi network?
• How to Buy oodi line?
• From where I can get my oodi SIM?
• What is oodi?

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Latest offers and promotions

• What is win with oodi service details?
• What's oodi latest offers and promotions?
• What is oodi surprise for it is first year anniversary celebration?
• How can I get free digital vouchers by oodi?
• What's extra minutes offer?
• What's online exclusive offer?

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Selecting my number

• How do I choose my number?
• Can I keep my number when joining oodi?
• What are the special benefits?

Building and modifying my plan

• What happens when my plan ends?
• What are oodi's unlimited data plans?
• What are the Data only plans offered by oodi?
• Where can I view my usage?
• When will my plan be renewed?
• What is the validity period of my oodi line?

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Boosters & Addons

• What are available add-ons?
• What happens if I use all my minutes, text, or data?
• What's oodi boosters?
• How can I buy an add-on?

Managing my oodi app

• How can I set up my oodi account?
• How can I know my oodi number?
• How can I login to my oodi App?
• Do I need to set up an account to use oodi?
• How can I manage my account settings?
• How can I update missing documents for registration?

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Roaming & International

• How much would I pay to make calls or use data outside of Iraq when my package is finished?
• Can I call international numbers with oodi?
• Can I travel abroad with oodi using roaming?
• Which countries are covered in roaming packages?

oodi SIM Delivery

• How does delivery work?
• How long will it take to receive my SIM?
• How can I track my SIM card while I’m waiting for it to be delivered?
• How can I change my delivery details?
• What happens if I miss my delivery?
• I didn’t receive my SIM card. What happened?

Top Up & Payment

• What are the payment methods available for oodi?
• How can I top up my oodi line using Zain vouchers?
• How can I top up my oodi line using Zain cash?
• How can I top up my oodi line using Credit/ debit card?
• How much do I pay for my purchases?
• Can I pay cash on delivery?

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Sharing with my friends

• What are the benefits for me and my friends if I invite them to oodi?
• What is "invite friends"?
• How do I invite my friends to oodi?
• How can I share data with my friends?
• How can I share credits with my friends?

Reaching oodi

• How do I contact oodi support staff?
• Where can I find oodi store?
• I’m a journalist or blogger - how do I get further info about oodi?
• I'm a content provider and I'd like oodi to feature my app or service. How can we partner?
• I am a professional. How can I partner with oodi?

Other questions

• I lost my SIM card, what should I do?
• Where can I find the general terms and conditions for oodi website, app and service?
• Can I change my SIM card?
• Why can't I make calls?
• Why can't I send/receive SMS and/or MMS?
• How do I leave oodi?

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