You can initiate a delivery for your SIM card or for your documents to be collected or payment straight from your app. Just select where you want our agent to come, select one from the available time slots which work for you and when the delivery time gets closer, track your delivery also from the app or website. If you want to change the delivery time or address, you can do so easily from the app or website before the delivery agent begins the journey to you. If you miss your appointment, don’t worry, you can schedule again within 30 days and still keep the number you selected. However if we can’t reach you in 2 attempts we will have to cancel your order.